Frequently Asked Questions

We build and maintain three things for service businesses: your website, your back-office systems (CRM, scheduling, dispatch, invoicing), and an AI voice agent that answers your phone. They're sold together, configured for your shop, and they share data — a call becomes a lead, the lead lands on your calendar, your customer gets a confirmation, all without you touching anything.

Yes. The pillars are sold individually if that's what makes sense for your shop. We recommend the bundle because the pieces work better together — a voice agent that talks to your CRM, a website that reflects your real hours, jobs that flow from call to invoice without copy-paste. But if you only need a new website or just a voice agent, we'll do that too. We scope what fits on the discovery call.

SimonIT is a Massachusetts LLC based in North Reading. We work with service businesses anywhere in the US and Canada — though if you're in the area, we'll come by in person.

Yes. The agent identifies itself at the start of the call. Most callers are pleasantly surprised — they expected voicemail and got immediate help. They can always request a human callback if they want one.

The agent offers a callback or transfers based on rules you set. For emergencies, you get an immediate text. You're in control of how and when calls escalate — the voice agent never tries to handle something it shouldn't.

No. The agent answers your existing business line, or we provide a number that forwards to it. Your customers keep calling the same number they always have.

Sometimes. Most contractor websites we look at are years old and built on platforms nobody touches anymore — those are easier to rebuild than to fix. If yours is in decent shape, we'll take it over and manage it from there. We tell you which it is on the discovery call.

Yes — SEO is part of building and managing your website. When we set up a site, we run a comprehensive set of SEO tools, review the results, and tune the on-page setup (titles, meta tags, structure, local schema, content) based on what the data tells us. As your site evolves, the SEO work evolves with it. We bundle this into the website pillar rather than selling it as a standalone contract.

A CRM, scheduling, dispatch, and invoicing setup configured for your shop and deployed as your own dedicated instance. You own the data; we maintain the system. Every call becomes a lead. Every lead becomes a job. Every job becomes an invoice. Nothing falls through the cracks because the pieces aren't on five different platforms.

It varies by what you need built. We scope the exact number on a 15-minute discovery call — no surprise pricing. The bundle is priced to come in lower than running five separate vendors yourself, which is what we replace.

You do. Your customer info lives on your own dedicated instance — not a shared multi-tenant SaaS. Calls and data are encrypted in transit and at rest. We never sell or share your information with third parties, and you can export everything if you ever leave.