Frequently Asked Questions
Everything you need to know about our Voice AI phone answering service.
Will callers know they're talking to AI?
Yes—we're transparent about it. The AI identifies itself at the start of each call. But customers appreciate getting immediate help rather than voicemail, and they can always request a human callback. Most callers are pleasantly surprised by how natural and helpful the AI is.
What happens if someone needs to speak with a real person?
The AI offers to transfer the call or schedule a callback. For urgent matters, we can configure immediate notifications to you or your team via text, email, or app notification. You're always in control of how and when calls get escalated.
Can the AI really understand what callers need?
Today's voice AI is remarkably capable. It handles natural conversation, understands context, and can manage complex scheduling requirements. It knows the difference between a routine service request and an emergency. For edge cases it can't handle, it gracefully hands off to you with all the context captured.
Do I need to change my phone number?
No. We can set up the AI to answer your existing business line, or provide a new number that forwards appropriately. Your customers keep calling the same number they always have—they just get a better experience with immediate answers instead of voicemail.
What if I already use scheduling software?
Great! We integrate with popular field service tools like ServiceTitan, Jobber, Housecall Pro, and many others. If you're starting fresh, we provide a complete business management system (powered by Odoo) at no additional cost as part of our Growth and Professional packages.
Is this really secure? What about customer data?
We take privacy and security seriously. All calls and data are handled with appropriate safeguards, and we're compliant with applicable telecommunications regulations. Your customer data is encrypted in transit and at rest, and we never sell or share your information with third parties.
Still Have Questions?
We're happy to answer any questions about how our Voice AI can work for your business.